Front Desk Manager

EOE / AA / Disabled / Veterans A Front Desk Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing

As Front Desk Manager you will oversee the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards : Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives work schedules budgets policies and procedures Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit manage train and develop the Front Office team Comply with hotel security fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments as necessary What are we looking for

Front Desk Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow : A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience in the hotel leisure and / or retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions : Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces. We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton! We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation. Required Experience

Key Skills Customer Service Hotel Experience Dentrix Hospitality Experience Dental Receptionist Medical office experience Office Experience Dental Office Experience Front Desk Eaglesoft Medical Receptionist Phone Etiquette Employment Details

Employment Type : Full-Time Experience : years Vacancy : 1

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