QNB3501 - Associate Private Banking Sales (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Summary

The incumbent will be primarily responsible for supporting relationships with High Net Worth (HNW) customers allocated, including members of the Ruling Family and Government officials and acting as a ‘one‑stop solution’ for all Private Banking services including international and domestic banking and investment, fiduciary and lending services. The incumbent will liaise with the respective departments / units within the Group to ensure priority processing of customer needs / requests.

Main Responsibilities

• Shareholder & Financial : Assist the evaluation of Private Client’s financial data and / or investment objectives based on the client’s risk profile and personal financial statements.
• Assist in implementation of strategies to achieve all volume, revenue, and profit targets for the Private Banking (HNW) segment.
• Implements KPI’s and best practices for Associate Private Banking Sales role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External) : Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.
• Act as point of contact for all International and domestic Private Banking services pertaining to HNW customers and increase their portfolio of Assets and Liabilities with the bank.
• Ensure customer complaints are handled / resolved in the most expeditious manner.
• Supports visits to HNW customers to strengthen relationships through personalized interaction.
• Market the Group’s products and services to the HNW customers (includes the Ruling Family members and the Government officials).
• Assist new business development by identifying prospective clients and cross sell a wide variety of Private Banking products and services including a comprehensive range of credit and investment services.
• Build and maintain strong and effective relationship with all other related departments and units to ensure priority processing and resolution of the needs / queries of such customers including any related operational issues and thereby facilitate achievement of the Group’s goals / objectives.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments / units to achieve improvements in turn‑around time.
• Provide timely / accurate data to external / internal Auditors, Compliance, Financial Control and Risk when required.
• Provide inputs and market feedback to the SVP Private Banking Sales for developing a credible set of products to attract and retain valuable customers and thereby increase market share and profitability.
• Maintain and expand the HNW customer base through introduction of innovative products backed by provision of superior services.
• Ensure processes are in place for launch of new products tailored for the HNW customer segment, including the smooth launch of the same.
• Ensure the approved policies and procedures governing account opening operations (deposit and loan accounts) are adhered to with respect to the documentary and other requirements, including any pertinent legal requirements.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the HNW customer base.
• Possess sound knowledge of the private banking business, its products and related risks together with a good knowledge of operations and control.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.
• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties / activities related to QNB that management might request from time to time.

Education And Experience Requirements

Attachments Required

Employment Details

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