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Solutions Engineer

Solutions Engineer

F5 NetworksWorkFromHome, Qatar
منذ يوم 1
الوصف الوظيفي

Overview

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

We currently have an opportunity for a talented Solutions Engineer (SE) to join our Qatar team. This is a sales and technical role with focus on customer / partners and is part of the sales organization. The SEs primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our be effective an SE needs to have excellent technical skills and knowledge on both F5 products and the eco-system that we work in. Fear not we do provide training and certification to keep abreast with these critical skills!

The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs in partnership with the Sales Account Manager. From our customer(s) perspective the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns / offer gainful F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.

Primary Responsibilities

  • Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies.

Global Responsibilities

  • Provide complex design and systems engineering configurations
  • Partner with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
  • Maintain a high level of technical knowledge of F5 and the relevant industry
  • Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
  • Participate in the development and support of presentations for customers and partners
  • Clearly articulate technical elements of the F5 value proposition to customers and partners
  • Maintain knowledge of competitive landscape and share knowledge with CAT team
  • Contribute to the creation of case studies, white papers and media articles for customers and / or partners
  • Foster a collaborative team-based environment sharing best practices and building lasting relationships
  • Effectively negotiate and pursue conflict resolution
  • Actively utilize SE tools : Idea EDGE, Mainstreet and other SE readiness programs
  • Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
  • Understand and effectively utilize F5 organizational resources
  • Consistently provide world-class customer service during pre-sales, implementation and post-sales activities
  • Lead strategic (organizational) opportunities
  • Well developed SME focus for one technology
  • Deliver customized product presentations using an advanced solution-based sales approach
  • Proactively provide consultative support
  • Create customer documentation for POC
  • Understand business requirements involved with technical account strategy
  • Work effectively with Engineering, Product Development and Technical Support organizations
  • Solve problems independently and creatively
  • Perform other related duties as assigned
  • Channel support activities

  • Support F5 channel partner sales initiatives
  • Provide channel partners sustainable training on F5 solutions and competitive differentiation
  • Provide channel partners technical expertise and oversight as required
  • Proactively provide consultative support
  • Work in collaboration with Channel and Sales management to establish channel partners and to qualify partners ability to sell F5 solutions
  • Post-sales activities

  • Understand and follow escalation process
  • Partner with the F5 Technical Support and customers / partners to resolve issues
  • Qualifications

  • Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments
  • Strong presentation, communication and account management (pre-sales) skills
  • Significant experience and years of pre-sales / Systems Engineering expertise
  • BS / BA or equivalent work experience
  • F5 core product experience or relevant experience in key competitor offerings required
  • In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred
  • Advanced written and oral communication skills
  • First-class presentation skills
  • Effective written and oral communication skills
  • Experience with MS Office Suite or Works
  • Fluent verbal and writing skills in Arabic and English
  • Physical Demands and Work Environment

  • The role is hybrid between Doha office and home
  • Travel is required; remote / virtual meetings are encouraged when possible
  • This is a self-driven role with opportunities for career growth and development
  • The position reports to the Gulf SE Manager based in Dubai, UAE
  • Competitive pay, family-friendly benefits and perks
  • F5 is an equal opportunity employer and welcomes diversity in the workplace.

    The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

    Please note that F5 only contacts candidates through F5 email address or auto email notification from Workday / Yello.

    Equal Employment Opportunity

    It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status, genetic information or any other classification protected by applicable laws. F5 offers reasonable accommodations for candidates. Requesting an accommodation is voluntary.

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