Overview
At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.
We currently have an opportunity for a talented Solutions Engineer (SE) to join our Qatar team. This is a sales and technical role with focus on customer / partners and is part of the sales organization. The SEs primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our be effective an SE needs to have excellent technical skills and knowledge on both F5 products and the eco-system that we work in. Fear not we do provide training and certification to keep abreast with these critical skills!
The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs in partnership with the Sales Account Manager. From our customer(s) perspective the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns / offer gainful F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.
Primary Responsibilities
- Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies.
Global Responsibilities
Provide complex design and systems engineering configurationsPartner with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) casesMaintain a high level of technical knowledge of F5 and the relevant industryUtilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectivesParticipate in the development and support of presentations for customers and partnersClearly articulate technical elements of the F5 value proposition to customers and partnersMaintain knowledge of competitive landscape and share knowledge with CAT teamContribute to the creation of case studies, white papers and media articles for customers and / or partnersFoster a collaborative team-based environment sharing best practices and building lasting relationshipsEffectively negotiate and pursue conflict resolutionActively utilize SE tools : Idea EDGE, Mainstreet and other SE readiness programsPartner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needsUnderstand and effectively utilize F5 organizational resourcesConsistently provide world-class customer service during pre-sales, implementation and post-sales activitiesLead strategic (organizational) opportunitiesWell developed SME focus for one technologyDeliver customized product presentations using an advanced solution-based sales approachProactively provide consultative supportCreate customer documentation for POCUnderstand business requirements involved with technical account strategyWork effectively with Engineering, Product Development and Technical Support organizationsSolve problems independently and creativelyPerform other related duties as assignedChannel support activities
Support F5 channel partner sales initiativesProvide channel partners sustainable training on F5 solutions and competitive differentiationProvide channel partners technical expertise and oversight as requiredProactively provide consultative supportWork in collaboration with Channel and Sales management to establish channel partners and to qualify partners ability to sell F5 solutionsPost-sales activities
Understand and follow escalation processPartner with the F5 Technical Support and customers / partners to resolve issuesQualifications
Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environmentsStrong presentation, communication and account management (pre-sales) skillsSignificant experience and years of pre-sales / Systems Engineering expertiseBS / BA or equivalent work experienceF5 core product experience or relevant experience in key competitor offerings requiredIn-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferredAdvanced written and oral communication skillsFirst-class presentation skillsEffective written and oral communication skillsExperience with MS Office Suite or WorksFluent verbal and writing skills in Arabic and EnglishPhysical Demands and Work Environment
The role is hybrid between Doha office and homeTravel is required; remote / virtual meetings are encouraged when possibleThis is a self-driven role with opportunities for career growth and developmentThe position reports to the Gulf SE Manager based in Dubai, UAECompetitive pay, family-friendly benefits and perksF5 is an equal opportunity employer and welcomes diversity in the workplace.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address or auto email notification from Workday / Yello.
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status, genetic information or any other classification protected by applicable laws. F5 offers reasonable accommodations for candidates. Requesting an accommodation is voluntary.
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