Dealer Audit | Volkswagen Group Middle East | Doha, Qatar

We are seeking an experienced Dealer Audit for Volkswagen Group Middle East in our Doha, Qatar office. In this role, you will ensure that dealer operations strictly comply with Group policies and brand-specific tactical programs across all internal brands. The role is responsible for planning, executing, and reporting on monthly and ad hoc audits focused on Delivery-to-Customer (DtC) policy adherence, tactical campaign eligibility, and dealer claim validation. Additionally, the Dealer Auditor provides frontline support for the Autoclaim platform by resolving operational issues and collaborates with IT to elevate and track system-level concerns. Continuous improvement of audit tools, processes, and reporting methodologies to increase efficiency and accuracy is also a key responsibility.

Main Responsibilities :

Dealer Audit Execution and Policy Compliance

Conduct the monthly Delivery-to-Customer (DtC) policy audit based on submitted dealer documentation

Plan and execute regular dealer audits, including backlog audits

Focus audits on DtC policy compliance and tactical campaign eligibility checks based on sampled VINs

Validate tactical support claims by confirming vehicle eligibility, support amounts, and alignment with campaign terms and conditions

Coordinate with internal teams and dealerships to collect and analyze required audit data

Develop and follow structured audit work programs and conduct kickoff and clearance meetings

Prepare and finalize comprehensive audit reports, presenting findings to relevant departments and stakeholders.

Lead follow-ups on audit outcomes and manage issue escalation when necessary

Gather post-audit feedback and apply it to improve future audit cycles

Maintain and continuously improve the Dealer Audit Tool Kit with up-to-date procedures, checklists, and reference materials

Autoclaim Platform Support

Provide front-end support for the Autoclaim platform by resolving issues raised by dealers or campaign managers

Escalate system-level concerns to developers when front-end resolution is not possible

Serve as a key contact for troubleshooting and ensuring smooth operation of tactical campaign claims processes

Internal Audits and Commercial Cost Oversight

Conduct internal audits of dealer-related spending, including tactical support, marketing incentives, aftersales programs, and other commercial initiatives

Collaborate with Controlling and Compliance teams to define audit scope and identify high-risk or non-compliant areas

Provide actionable recommendations to internal teams to improve program effectiveness and policy adherence

Ensure audit processes are well-documented, transparently reported, and aligned with internal control frameworks

Policy Management and Audit Development

Maintain and update the Dealer Audit Policy to reflect feedback, evolving business needs, and new audit focus areas

Expand the audit framework to include wider dealer-related support such as marketing and aftersales

Align all audit policies and practices with Group governance and regulations

Tools, Automation, and Process Efficiency

Maintain and improve existing audit tools such as document information extraction platforms

Identify and implement efficiencies at the first operational level to reduce manual workload and improve accuracy

Work with relevant stakeholders to ensure tools are scalable, user-friendly, and effective

Related Functions

Support risk reporting for VWGSME and VWGME in collaboration with the VWGME Controller, as needed

Perform other tasks as may be deemed necessary within the Finance Team

Key Competencies & Qualifications :

Degree in Finance & Accounting

Qualified Accountant (CPA / CA), Certified Internal Auditor (CIA) preferred

MBA (Finance) an advantage

3 to 5 years of progressive experience, preferably in audit with focus on compliance and internal audits

Minimum 2 years’ experience working in the Middle East region

Strong understanding of dealership structures, tactical programs, and vehicle sales processes

Experience in audit planning, execution, and reporting procedures

Experience in the automotive industry preferred

Strong communication skills (written and spoken) with ability to engage across all organizational levels

Excellent analytical, documentation, and problem-solving skills

Ability to identify issues and develop practical business solutions

High attention to detail and accuracy

Ability to work well in teams and collaborate effectively

Confident, trustworthy, and professional with strong work ethics and integrity

Flexible, adaptable, and customer-oriented mindset

Willingness to travel for business purposes

Proficiency in Microsoft Excel and Microsoft Office applications

Experience with audit or reporting tools

Experience with the Autoclaim platform or similar tactical systems

Fluent in English (written and spoken); Arabic is an advantage

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