istant Catering Manager

Job description

JobNumberJob Category Food and Beverage & Culinary Location WDoha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP ScheduleFull-Time Located Remotely? N Relocation? N Position TypeManagement JOB SUMMARY Demonstrates knowledge by leading the teamto accomplish daily goals. Ensures the highest level of serviceduring events by training and developing s and executing therequirements of events based on standards. Drives customersatisfaction and capitalizes on revenue during the event phase of afunction. Provides clear and concise communications to everyonehaving ownership in the success of the event. Monitors and controlsfinancial and administrative responsibilities to meet or exceeddepartment goals. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; 3 years’experience in the event management, food and beverage, sales andmarketing, or related professional area. OR
• 2-yeardegree from an accredited university in Hotel and RestaurantManagement, Hospitality, Business Administration, or related major;1 year experience in the event management, food and beverage, salesand marketing, or related professional area. CORE WORK ACTIVITIESManaging Banquets & Outside Catering Operations
• Projects supply needs for the department, (e.g., china, glass,silver, buffet presentations, props).
• Applies knowledgeof all laws, as they relate to an event.
• Uses banquet& outside catering beverage “Use”records to control liquor costs and manage the banquet beverageperpetual inventory.
• Ensures accurate customer billingfor banquet events.
• Ensures coordination and throughoutthe event.
• Attends pre-conference meetings to ensurespecifications of the group event are well executed.
• Ensures function space and corresponding heart of the house areasare cleaned and maintained.
• Ensures furniture andequipment is maintained and inventory levels are kept in accordanceto corporate guidelines. Leading Banquets & OutsideCatering Team
• Attends and participates in all pertinentmeetings.
• Leads shifts and actively participates in theservicing of events.
• Leads discussions to reviewscheduled events and proactively avoid service challenges andfailures.
• Incorporates guest satisfaction as a componentof departmental meetings with a focus on continuous improvement.Managing Profitability
• Assists team in developinglasting relationships with groups to retain business and increasegrowth.
• Manages department controllable expenses toachieve or exceed budgeted goals. Ensuring Exceptional CustomerService
• Anticipates guests' needs and respondspromptly.
• Displays leadership in guest hospitality,exemplifies excellent customer service and creates a positiveatmosphere for guest relations.
• Handles guest problemsand complaints.
• Emphasizes guest satisfaction during alldepartmental meetings and focuses on continuous improvement.
• Empowers talents to provide excellent customer service.
• Strives to improve service performance. Conducting HumanResources Activities
• Communicates and executesdepartmental and property emergency procedures and ensures talentare trained in safety procedures.
• Observes servicebehaviours of talents and provides feedback to individuals and / ormanagers.
• Interviews and hires new talents with theappropriate skills to meet the business needs of the operation.
• Ensures property policies are administered fairly andconsistently.
• Monitors and manages the payroll function.
• Schedules banquet service & outside cateringtalents to forecast and service standards, while maximizingprofits.
• Ensures talents are treated fairly andequitably.
• Effectively schedules to business demands andfor tracking of talent time and attendance.
• Celebratessuccesses and publicly recognizes the contributions of teammembers.
• Strives to improve talent retention.
• Ensures talents receive on-going training to understand guestexpectations.
• Sets goals and delegates tasks to improvedepartmental performance.
• Provides additional trainingto talents of other departments when additional assistance isneeded for larger functions. MANAGEMENT COMPETENCIES Leadership
• Adaptability - Determines how change impacts self andothers; displays flexibility in adjusting priorities; andcommunicates both the reasons for change and how it impacts theworkplace.
• Communication - Customizes approach toconveying complex information and ideas to others in a convincingand engaging manner; appropriately interprets verbal and non-verbalbehaviour; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coachesothers on breaking complex issues into manageable parts,identifying and evaluating alternatives and their implicationsbefore making decisions, and involving and gaining agreement fromothers when making key decisions.
• Professional Demeanour- Exhibits behavioural styles that convey confidence and commandrespect from others; makes a good first impression and representsthe company in alignment with its values. Managing
• Building and Contributing to Teams - Leads and participates as amember of a team to move the team toward the completion of commongoals while fostering cohesion and collaboration among teammembers.
• Driving for Results - Sets high standards ofperformance for self and / or others; assumes responsibility for workobjectives; initiates, focuses, and monitors the efforts of selfand / or others toward the accomplishment goals; proactively takesaction and goes beyond what is required.
• Planning andOrganizing - Gathers information and resources required to set aplan of action for self and / or others; prioritizes and arrangeswork requirements for self and / or others to accomplish goals andensure work is completed. Building Relationships
• Co-worker Relationships - Interacts with others in a way thatbuilds openness, trust, and confidence in the pursuit oforganizational goals and lasting relationships.
• CustomerRelationships - Develops and sustains relationships based on anunderstanding of customer needs and actions consistent with thecompany’s service standards.
• Global Mind-set -Supports talents and business partners with diverse styles,abilities, motivations, and / or cultural perspectives; utilizesdifferences to drive innovation, engagement and enhance businessresults; and ensures talents are given the opportunity tocontribute to their full potential. Generating and OrganizationalCapability
• Organizational Capability - Evaluates andadapts the structure of team assignments and work processes to bestfit the needs and / or support the goals of an organizational unit.
• Management - Provides guidance and feedback to helpindividuals develop and strengthen skills and abilities needed toaccomplish work objectives. Learning and Applying ProfessionalExpertise
• Applied Learning - Seeks and makes the most oflearning opportunities to improve performance of self and / orothers.
• Business Acumen - Understands and utilizesbusiness information to manage everyday operations and generateinnovative solutions to approach team, business, and administrativechallenges.
• Technical Acumen - Understands and utilizesprofessional skills and knowledge in a specific functional area toconduct and manage everyday business operations and generateinnovative solutions to approach function-specific work challenges
• Event Planning - The ability to connect with customers,detail events, upsell products and services, manage multiplecustomers at a given time, be detailed orientated, understand andhave a working knowledge of catering and event management systems.
• Banquets - Have a working knowledge of servicestandards, procedures and techniques for executing banquet eventorders to include banquet / catering set up and strike, design, andbeverage set-up and controls.
• Event Services - Have aworking knowledge of standards and procedures for proper meetingroom and table set-ups, various meeting room and tableconfigurations and the set-up of staging and dance flooring.
• Basic Competencies - Fundamental competencies requiredfor accomplishing basic work activities.
• Basic ComputerSkills - Uses basic computer hardware and software (e.g., personalcomputers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add,subtract, multiply, or divide quickly, correctly, and in a way thatallows one to solve work-related issues.
• OralComprehension - Demonstrates ability to listen to and understandinformation and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding ofwritten sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing asappropriate for the needs of the audience. Marriott Internationalis an equal opportunity employer. We believe in hiring a diverseworkforce and sustaining an inclusive, people-first culture. We arecommitted to non-discrimination on any protected basis, such asdisability and veteran status, or any other basis covered underapplicable law. W Hotels’ mission is to Ignite Curiosity,Expand Worlds. We are a place to experience life. We’rehere to open doors and open minds. We are constantly inspired bynew faces and new experiences. A tuned-in, up-for-anything spiritis at our core and has made us renowned for reinventing the normsof luxury around the globe. Whatever / Whenever is our culture andservice philosophy that brings our guests’ passions tolife. If you are original, innovative, and always looking towardsthe future of what’s possible, welcome to W Hotels. Injoining W Hotels, you join a portfolio of brands with MarriottInternational. Be where you can do your best work, begin yourpurpose, belong to an amazing global team, and become the bestversion of you.

Key Skills

Catering,Catering Operations,CateringSales

Employment Type : Full-time

Department / Functional Area : Administration

Experience : years

Vacancy : 1