Technical Trainer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Purpose

To assist the technical training manager in providing the training, technical and warranty support required to service workshop.

Principal Accountabilities

• To impart training for workshop employees
• To Provide reports indicating training attended per each service workshop and ensure proper training is provided to all service staff
• To assist in planning yearly training schedules for service advisors & technicians
• To prepare report and calculate compliance of the required certification ratio for service advisors and technicians
• Coordinate with technical team to facilitate training related to non-FIR issues
• To support in working closely with the technical team in solving and / or escalated technical issues received from workshop or reception
• To provide support for on-site training and support for service workshop requirements
• To execute the skills contest categories - SA Skills contest, General Job Technician skills contest, body and paint technicians skills contest
• To prepare necessary reports and MIS related to monthly TSM evaluation of all service workshops
• To assist in execution of customer service excellence awards scores
• To execute Toyota Service campaign procedures are properly set and coordinated to all service workshops

Required Qualifications

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