Medical Referral Coordinator (Doha)

The Medical Referral Coordinator plays a critical administrative and support role within the Care Coordination Team by facilitating timely and accurate referral services for beneficiaries. This position ensures a smooth and efficient referral process by collaborating with clinical providers coordinating transportation and appointment logistics and maintaining accurate documentation in compliance with HIPAA and local privacy laws. The coordinator upholds a high level of professionalism when interacting with interdisciplinary teams provides excellent customer service and ensures adherence to all patient confidentiality infection control and organizational policies. Additionally the role supports daily operations contributes to procedural improvements and participates in the on‑call rotation to ensure continuous service delivery.

Key Responsibilities

Responsible for arranging all referrals to in‑house and external specialists. A referral request can be generated from any contractor medical provider and from an IOM medical provider. The referral request shall indicate urgent or routine.

Record the request; arrange the consultation as requested; schedule transportation, medical escort, and interpreter services.

Retrieve and file medical records; arrange invoicing and subsequent payment; log and / or enter into a database the date, time, and location of the consultation; the requested time frame; the general outcome; and add the consultation note to the medical record.

Arrange any ongoing referrals after discussion with the original requestor.

Provide data in the daily and monthly reports; the breakdown of referrals (internal, external specialty referred to origination of referral).

Assist in providing and preparation of daily, weekly, and monthly activity reports tracking patient services, referrals, hospitalizations, dispositions, and census of the Expanded Services Health Clinic (ESHC).

Demonstrate cultural sensitivity in all communications with coworkers and clients fostering an inclusive and respectful work environment that values diversity.

Ensures compliance with patient confidentiality and infection control standards as well as all policies and protocols.

Collaborates with the Guest Medical Clinic and the Care Coordination Team to coordinate medical referrals for specialty care.

Supports the full referral process including scheduling appointments, escorting guests, arranging transportation, interpreters, and tracking transports.

Maintain accurate timely documentation in the Care Coordination System (CCS) ensuring compliance with HIPAA and applicable local privacy laws.

Performs administrative duties such as answering incoming calls and responding to messages for the Case Management and Billing departments.

Actively participates in daily office operations including meetings and task force groups to enhance procedural workflows, secure necessary approvals, and stay informed on policy updates and regulatory changes.

Participates in the on‑call rotation as needed.

Participate in mass‑casualty drills twice a year and remain available for on‑call coverage.

Complete required organizational compliance education including assigned requirements that are client‑specified for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non‑exhaustive and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications Required Skills and Knowledge

Minimum of three years experience in healthcare.

Proficiency in Microsoft Office applications (Excel, Word, Outlook).

Required Competencies

Thrives in high‑pressure environments.

Collaborates effectively within a team.

Demonstrates strong attention to detail.

Possesses exceptional communication skills.

Required Work Experience Minimum of two (2) years of work experience in Microsoft Office applications (Excel, Word and Outlook).

Required Qualifications

A high school diploma or equivalent.

Obtain provided Basic Life Support (BLS) certification.

Fluent in spoken and written English.

Physical Requirements

Work is normally performed in a typical interior / office work environment.

Work involves sitting and standing for prolonged periods of time.

May require bending, stooping and lifting up to 15 lbs.

Other Special Requirements

On‑call requirements as part of a rotation if required.

This position is unaccompanied.

Ability to obtain base security clearance.

Must be able to relocate to Doha, Qatar.

A valid passport from Country of Record is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar.

Additional Information Pay range is based on several factors and may vary in addition to a full range of medical financial and / or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity and alignment with geographical market data.

Benefits Full‑time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision and basic life insurance. Additional benefits include paid time off and an annual bonus. International SOS Government Medical Services Inc. complies with all federal, state and local minimum wage laws.

International SOS Government Medical Services Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status or other protected class in accordance with applicable laws.

Remote Work : No

Employment Type : Full‑time

Key Skills DME, Medical Documentation, Typing, Developmental Disabilities Experience, Computer Skills, Data Collection, ICD‑10, Medical Management, Medical office experience, Vital Signs Experience, Pediatrics Experience, Medical Terminology

Experience : years

Vacancy : 1

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