Business Application Expert – Cross Platform Job ID : 273244

Job Summary : We are seeking a

Business Applications Expert

with extensive experience in designing, implementing, and optimizing enterprise business application solutions across diverse business areas using

Microsoft technologies . The ideal candidate will have deep expertise in

Dynamics 365, Power Platform, system integrations, microservices, and AI-driven solutions , combined with strong project management capabilities. This role will drive

digital transformation initiatives

while ensuring business goals are aligned with technology capabilities. Key Responsibilities :

Business Applications & Functional Consulting

Collaborate with business users and stakeholders to gather and analyze requirements.

Translate business needs into functional and technical solutions.

Provide recommendations on

best practices, process improvements, and automation .

Lead the

implementation, configuration, and customization

of Business Applications (ERP / CRM).

Configure and customize

entities, fields, forms, workflows, views, and processes

within Dynamics 365.

Conduct training sessions, prepare technical documentation, and drive user adoption programs.

Microsoft Dynamics 365 & Power Platform

Expert knowledge of

Dynamics 365 Finance, Supply Chain, Sales, Customer Service .

Implement and manage solutions using

Power Apps, Power Automate, Power BI, and Dataverse .

Build custom plugins, workflows, JavaScript, and .NET extensions to extend D365 functionality.

Design and maintain data models, entities, and relationships within Dynamics 365.

Implement

data migration strategies

using SSIS, Azure Data Factory, or Data Export Service.

Develop advanced

Power BI dashboards and reports

for business insights.

System Architecture & Integrations

Integrate Dynamics 365 with

Azure services, REST APIs, Logic Apps, SharePoint, Teams, Outlook, and third-party apps .

Design and lead microservices-based solutions with

Docker, Kubernetes, API gateways, and service mesh .

Implement

serverless solutions

using Azure Functions.

Ensure database optimization, scalability, and integrity within Dataverse (CDS).

AI & Digital Transformation

Design and implement

Azure OpenAI-based solutions , including GPT models, embeddings, and AI-powered applications.

Build and fine-tune AI models for

NLP, summarization, chatbots, and virtual assistants .

Customize and extend

Microsoft Copilot

across Microsoft 365, Dynamics 365, and Power Platform.

Deploy

Copilot Studio applications

to automate workflows and enhance collaboration in Teams, SharePoint, and Outlook.

Ensure secure, scalable, and responsible AI deployments in line with compliance (GDPR, HIPAA, etc.).

IT Governance & Operations

Manage system upgrades, apply Microsoft patches / releases, and ensure stable deployments.

Monitor and troubleshoot technical issues, performance bottlenecks, and incidents.

Utilize

Azure DevOps, CI / CD pipelines, and ALM

for deployment and environment management.

Ensure compliance with IT governance, data privacy, and security best practices.

Technical Skills : 9+ years

hands-on with Microsoft Dynamics 365 Business & Custom Applications.

Strong expertise in

Power Platform (Power BI, Power Apps, Power Automate, Dataverse / CDS) .

Proficiency in

C#, .NET, JavaScript, HTML, TypeScript

for customizations.

Strong database knowledge :

SQL Server, SSRS, FetchXML .

Integration experience with

REST APIs, OAuth, OData, Azure Integration Services .

Strong knowledge of

ERP & CRM workflows, roles, and automation .

Project management tool experience :

Manage Engine Service Desk Plus, Microsoft Project, Trello .

Project Management Skills :

5+ years of

IT project management

(scope definition, budgeting, risk management).

Proven ability to

lead cross-functional teams

and ensure successful delivery.

Experience in

stakeholder engagement, change management, and requirement gathering .

Education & Experience :

Bachelor’s or Master’s degree in

Computer Science, Information Systems, Business Technology, or related field .

14+ years

of experience in business applications management, IT consulting, or enterprise software solutions.

Experience in

enterprise IT environments supporting large-scale business applications .

Preferred Certifications (Not Mandatory) :

Microsoft Business Application Solution Architect

Azure Solution Architect

Certification in AI Technology

Certification in BI Technology

Project Management Professional (PMP)

Key Attributes :

Strong problem-solving and analytical thinking.

Ability to engage effectively with both technical and non-technical stakeholders.

Excellent communication and documentation skills.

Passion for

digital transformation, AI, and cloud-based solutions .

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