IT Engineer

Duties and responsibilities :

• Work in a 24x7 shift pattern for a real-time critical infrastructure that is run 365 days.
• Manage and maintain various maintenance asset management / ticketing system / Help Desk for all Lodige Middle East maintenance & support projects across MENA region.
• Handle the calls / tickets raised by each client and respond accordingly. A team of Mechanical / Electrical and PLC Engineers are available for a joint troubleshooting if required.
• Take ownership of customer issues reported and tracking through to resolution in the respective shifts. Proper handover to the next shift personnel is mandatory.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Provide prompt and accurate feedback to various end-users.
• Prepare timely reports and information as mandated by the management or end-user management.
• Assist co-Lodige Engineers with site support and commissioning activities as and when required.
• Follow escalation procedure of unresolved issues up the ladder.

Qualifications / Training required :

Excellent problem-solving and communication skills. English speaking and writing skills.

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