Welfare Officer (Roads O&M)

Job Description The Welfare Officer is responsible for partnering with employees and the employer to ensure a healthy and safe work environment as well as overall employee betterment. Overall responsibilities include coordinating all employee relations and functions relating to Workers’ issues, including interactions between workers, contractors, and the SC.

Key Responsibilities

Receive and address workers’ issues at the accommodation site

Improve facilities and services like medical, drinking water, canteen, toilet, rest area, child care room, etc., and inform workers of their rights (wages, overtime rates, leaves, etc.)

Communicate, partnering with management, to ensure workers are receiving the required employee services and benefits

Establish effective communication between management and workers to quickly resolve any differences b

Responsible for the overall well-being of the accommodation residents

Manage accommodations facilities and lead the service and security teams

Lead client inspections ensuring all requirements are met

Follow up accommodation welfare inspections ensuring all issues are resolved

Report accommodations safety issues (fire, hygiene, space, amenities) to the HSE team

Inspect accommodation buildings and amenities and report any maintenance issues to the logistics department

Follow up on maintenance requests ensuring all issues are addressed and resolved properly

Coordinate the number of meals with food suppliers and ensure client hygiene requirements

Ensure any worker’s grievances are addressed and communicated to management

Maintain all accommodations records and ensure their proper filing

Manage and seek to resolve workers’ grievances and issues at the accommodation

Submit daily and monthly reports to the HOC regarding the following :

(i) details of incidents requiring first aid and hospitalizations; (ii) a summary of food complaints; (iii) the total number of Workers in the accommodations detailing accommodation name and room number

Perform other duties as required

Qualifications

Bachelor's degree in Social Work, Psychology, or a related field

Minimum of 3-5 years of experience in welfare management, preferably in construction or infrastructure projects

In-depth knowledge of Qatar's labor laws and welfare regulations

Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels

Proficiency in English; Arabic language skills are highly desirable

Excellent problem-solving and conflict resolution abilities

Strong organizational and time management skills

Familiarity with health and safety standards in construction environments

Understanding of road operations and maintenance processes

Experience working in the construction industry in Qatar is preferred

Willingness to work in various project sites across Doha, Qatar

Ability to work in a fast-paced, multicultural environment

Proficiency in using computer applications for report writing and data management

Additional Information #J-18808-Ljbffr