lt;p>< / p><p>Ability to applyactive listening techniques such as paraphrasing the message toconfirm understanding, probing for further relevant information,and refraining from interrupting Ability to adapt to changingcirstances Ability to diagnose and trouble basic technical issuesAbility to place clients at the forefront of all interactions,understanding their requirements, and creating a positive clientexperience throughout the total client journey Ability to empathizeand work with customers in real-time to resolve issues BasicUnderstanding of Microsoft Cloud-related solutions. (Azure,Microsoft 365, and EMS Intune / AIP) A strong grounding in all areasof Infrastructure Technology Strong understanding of Windows 10,Microsoft office, and general system administration. AcademicQualifications and Certifications : Degree or relevant qualificationin IT / Computing or equivalent Certifications of the followingvendor technologies are highly preferred : Cisco Preferredadditional certifications in Microsoft, Linux, Cisco. RequiredExperience : Previous work experience as a Technical SupportEngineer (or similar role) will be advantageous Some hands-onexperience with Windows / Linux / Mac OS environments Goodunderstanding of computer systems, mobile devices, and other techproducts Familiarity with remote desktop applications and servicedesk software Disclaimer : Drjobs.ae is only a platform thatconnects job seekers and employers. Applicants are advised toconduct their own independent research into the credentials of theprospective employer. We always make certain that our clients donot endorse any request for money payments, thus we advise againstsharing any personal or bank-related information with any thirdparty. If you suspect fraud or malpractice, please contact us viacontact us page. Dr. Job is an online platform that connectsemployers with sed job seekers, facilitating the search for jobopportunities and toptalent.< / p>KeySkills
Engineering
EmploymentType : Remote
Department / Functional Area : Engineering
Experience : 2 Years - 10 Yearsyears
Vacancy : 1
JoiningDate : Sun, 02 Mar2025
AboutCompany : NTTLtd
NTTLtd. is becoming NTT DATA. As a global IT services powerhouse, weoffer an unmatched range of business and technology solutions.SpecialtiesCybersecurity, Managed Services, Global Data Centers,Cloud Infrastructure, Cloud Communication, Global Networks,Security, Transformaton and Platform Services, ICT InfraststructureServices, Global Business, Communications Lifecycle Management,Innovation, Research and Development, Connected Conservation, SmartCities, Connected Sports, Connected Agriculture, ConnectedMobility, Connected Healthcare, and ConnectedFactories
CompanyIndustry : Accounting
