Guest Relations Agent (Arabic Speaker)

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location Seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets / outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re‑opened in March 2020.

Job Description The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.

Essential Functions

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences

Meets and greets arriving and departing guests; provides genuine hospitality and recognition, acts as host / hostess

Maintains a harmonious and professional relationship with co‑workers, supervisors and all departments

Complies with and enforces Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Develops healthy and happy relations with other front‑office team members and all hotel employees in general

Ensures all local and corporate policies, work rules and benchmark standards are properly applied

Utilizes Golden appropriately for maximum guest recognition / satisfaction; develops guest connection and gains feedback from the guest regarding their overall stay or specific issue, then actively seeks solution to resolve the problem

Verifies arrival and departure details and arranges luggage handling, transportation and other services requested by guests

Prepares and double checks guest arrival for the day, prepares welcome arrival packages (Hotel Map, Jogging Map, key packet, welcome card / letter, activities schedule, correct room assignment based on guest reservations) and obtains signature of Front Office Manager / Director of Rooms for complimentary stays

Performs smooth check‑in and check‑out processes based on benchmark standards

Maintains a balanced bank assigned by the hotel; makes change, cashes checks, exchanges foreign currency and reconciles all transactions at the close of each shift

Handles all guest interactions with the highest level of hospitality and professionalism, accommodates special requests whenever possible, resolves customer complaints, assists customers with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.; responds to all guest requests in an accurate and timely manner (in person and by phone)

Actively reports glitches that occur during shift to Supervisor or Guest Relations Manager

Accepts reservations, changes and cancellations in the absence of Reservations Department staff; answers guest calls and directs them appropriately in the absence of a Communications Operator

Performs any additional duties as assigned by Guest Relations Manager / Front Office Manager or Director of Rooms

Seeks opportunity to upsell guests to higher room category, spa, food and beverage and other hotel activities that generate revenue

Preferred Qualifications and Skills

Degree holder, preferably in hotel and restaurant management

2‑4 years of experience as a Guest Relations Agent

Excellent command in English and Arabic

Our Offering

Opportunities to build a successful career with global potential

Unique strong culture – diversity of 50 different nationalities

Living accommodation in high‑quality, well‑resourced apartment

Excellent training and development opportunities

Employee recognition programs

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization The hotel will apply for the work authorization for a successful candidate.

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