Workshop Supervisor | Al-Futttaim Automotive | DOMASCO

Overview

As a Workshop Supervisor, you will be responsible for controlling and guiding the repair and maintenance activities in the workshop. Your goal will be to achieve or exceed business targets by ensuring maximum productivity and technical efficiency on the technical floor, while maintaining topmost customer satisfaction.

What You Will Do

• Utilize work bays efficiently and plan workshop capacity and loading
• Optimize productivity, efficiency, and workshop output, and continuously review for improvement
• Administer technicians' time booking and update the incentive system
• Ensure safety and security of associates on the floor
• Implement dealer standards on the workshop floor and ensure quality inspections
• Motivate and guide associates, providing necessary training and development
• Conduct effective daily and weekly meetings with the technician team
• Manage product concerns and follow the escalation process to achieve prompt resolution and customer satisfaction

Required Skills To Be Successful

About The Team

You will lead a team of 11 technicians and report to the Service Manager. The team is dedicated to achieving budgeted service revenue targets and maintaining high standards of customer satisfaction.

What Equips You For The Role

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands : Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers — from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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