Operations Lead (Groceries)

Operations Lead (Groceries) – Snoonu

This role oversees the daily activities of grocery pickers, quality checkers, and dispatch teams to ensure smooth and efficient order fulfillment. The Operations Lead leads, coaches, schedules staff, and manages resources across multiple branches to maintain seamless operations while improving throughput, reducing bottlenecks, and ensuring SLA compliance. The position drives higher customer satisfaction and operational excellence while optimizing resource utilization and supporting sustainable growth.

Responsibilities

• Oversee daily grocery operations (picking, QC, and dispatch) to ensure smooth order fulfillment.
• Lead, coach, and schedule operations teams across multiple branches.
• Monitor key metrics such as preparation time, SLA compliance, driver wait time, and order cancellations.
• Improve on-ground efficiency by identifying and resolving operational bottlenecks.
• Optimize resource utilization and manpower allocation across branches.
• Drive process improvements and automation to enhance speed and accuracy.
• Maintain high service quality and customer satisfaction (NPS and SLA targets).

Qualifications

Company Overview

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride‑hailing and shopping all in one place.

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