Restaurant Supervisor

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description As Restaurant Supervisor, you will play a key role in ensuring that our restaurant delivers a top-tier dining experience in line with the luxury standards of both Raffles and Fairmont. You will assist in managing daily operations, support the Restaurant Manager, lead the service team, and ensure that every guest leaves satisfied.

Key Responsibilities

Supervise daily restaurant operations to ensure smooth service delivery and exceptional guest satisfaction

Ensure that all team members provide warm, attentive, personalized service consistent with Raffles & Fairmont brand standards

Support the Restaurant Manager in scheduling, training, mentoring and performance management of service staff

Handle guest feedback and complaints professionally and timely, investigating issues and implementing corrective actions

Coordinate with the culinary team to ensure accurate and timely food service, correct presentation, and menu knowledge

Monitor the cleanliness, maintenance and presentation of the outlet, ensuring hygiene, safety and operational standards are maintained

Maintain full knowledge of menu items, promotions, special events and wine / beverage lists; ensure team is equally knowledgeable

Assist with inventory management, ordering of supplies, stock control as needed

Lead by example — maintain grooming, appearance, service etiquette and teamwork to foster a high-performing environment

Qualifications

Minimum 2 years’ experience in a supervisory role within a luxury hotel and / or resort or fine-dining restaurant

Strong leadership, interpersonal and communication skills; able to motivate, train and develop a team

Excellent command of English (both spoken and written); additional languages are an advantage

Flexibility to work shifts including weekends, public holidays and busy periods

Familiarity with POS systems (e.g., MICROS) is preferred

Previous experience with international luxury service standards (Forbes, LQA) is a plus

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