RMC & Tunnel Operations Operator

We are seeking skilled and experienced Roads Management Centre (RMC) and Tunnel Control Room Operators to join our team in Doha. This critical role will be responsible for monitoring and operating Roads and Tunnels systems for one of the operational zones of Qatar, ensuring the safe, efficient and effective management of traffic. Note : this role is shift based to support 24 / 7 / 365 operations of the RMC and Tunnels Control Rooms.

Key responsibilities include :

Monitor and manage the RMC and Tunnels systems to detect incidents and congestion and achieve the performance SLAs for network corridor junction and incident management.

Identify performance improvement opportunities for congestion, incident and major event traffic management.

Coordinate with key stakeholders such as Drainage Management Centre, Ministry of Interior, Baladiya and Hamad Medical Corporation to safely manage incidents and events.

Follow and implement Standard Operating Procedures, emergency plans and severe weather response plans where applicable.

Regularly update the RMC or Tunnels Team Leader during escalated events and incidents that RMC and Tunnels Control Rooms are managing or supporting.

Monitor SCATS, SCADA and ATMS systems and make adjustments to manage short-term congestion and corridor performance recovery following incidents and manual interventions.

Ensure equipment faults or availability that are impacting operations are reported to the Team Leader immediately.

Detect and respond to road incidents to achieve performance SLAs.

Support the delivery of the RMC daily reports, major incident reports and monthly performance reports.

Manage the coordination of emergency works with zonal and strategic highways framework contractors.

Set and remove traffic management response plans and DMS messaging plans in accordance with scheduled traffic diversion plans (TDP) and support major events.

Support the regular review and update of standard operating procedures and response plans.

Stay updated on industry best practices and innovative technologies in roads operations.

Comply with health, safety and environmental regulations in the RMC and Tunnel Control Rooms.

Qualifications :

Minimum of 3 years experience. Traffic Operations and Control Room experience desirable.

Experience operating traffic and tunnel control room systems (Genetec, SCATS, ATMS, SCADA etc.) desirable.

Knowledge of road infrastructure maintenance and operations particularly in Qatar or the Middle East region.

Strong analytical and problem-solving skills with attention to detail.

Proficient in MS Office Suite and relevant road management software.

Excellent communication and stakeholder management abilities.

Knowledge of Qatar or Middle East road standards and regulations.

Ability to work effectively in a multicultural environment.

Proficiency in English; proficiency in Arabic is desirable.

Additional Information :

Remote Work : No

Employment Type : Full-time

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Experience : years

Vacancy : 1

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