Barista

Job Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Key Areas of Responsibility

• Operational
• › Beverage Preparation – Prepare and serve a variety of coffee and tea beverages to hotel guests and patrons. Ensure consistent quality and presentation of all beverages, adhering to established recipes and standards.
• › Customer Service – Greet and interact with guests in a friendly and professional manner. Take and accurately process customer orders, offering recommendations as needed. Address customer inquiries, concerns, and special requests promptly and courteously.
• › Menu Knowledge – Stay informed about the menu, including specialty coffees, teas, and other beverage offerings. Provide information about menu items, ingredients, and potential allergens to guests.
• › Cash Handling And POS System – Handle cash and process transactions accurately using the hotel's point-of-sale (POS) system. Provide guests with receipts and ensure correct change is given.
• › Maintain Cleanliness – Keep the coffee preparation area, equipment, and service areas clean and organized. Regularly clean and sanitize coffee machines, grinders, and utensils.
• › Stock And Inventory Management – Monitor and replenish coffee beans, syrups, and other supplies as needed. Assist in managing inventory and report any shortages or issues to the appropriate personnel.
• › Team Collaboration – Work collaboratively with other hotel staff, including kitchen personnel and servers. Communicate effectively with team members to ensure smooth service and address operational issues.
• › Adherence To Policies – Adhere to hotel policies, procedures, and hygiene standards always. Follow health and safety regulations to ensure a safe working environment.
• Other Duties

Attends and contributes to all training sessions and meetings as required.

#J-18808-Ljbffr