Spa Receptionist

The Spa Receptionist serves as the first point of contact for guests visiting the spa. This role is responsible for creating a warm and welcoming environment handling all front desk operations efficiently managing appointments and ensuring exceptional guest service throughout the spa experience.

Key Responsibilities:

Guest Services

• Greet guests in a professional friendly and welcoming manner.

• Provide detailed information about spa services treatments and facilities.

• Handle check-in and check-out procedures for spa guests.

• Assist guests with inquiries special requests and product recommendations.

• Ensure guest satisfaction by addressing feedback promptly and professionally.

Reservations & Scheduling

• Manage spa booking system scheduling appointments accurately and efficiently.

• Coordinate with therapists and technicians to ensure smooth daily operations.

• Confirm appointments and follow up on cancellations or rescheduling.

Administrative & Front Desk Duties

• Handle phone calls emails and walk-in inquiries.

• Maintain accurate guest records and service history.

• Process payments issue receipts and reconcile daily cash/credit transactions.

• Maintain cleanliness and presentation of the reception and waiting areas.

Sales & Promotion

• Promote spa services packages and retail products to maximize revenue.

• Support marketing campaigns and special promotions.

• Track and report daily sales and booking statistics.

Qualifications :

Qualifications & Skills:

• Education: High school diploma or equivalent; diploma/certificate in hospitality or spa management preferred.

• Experience: Minimum 12 years in a receptionist or customer service role (experience in a spa salon or hospitality environment preferred).

• Skills:

  • Excellent communication and interpersonal skills.

  • Strong organizational and multitasking abilities.

  • Proficient in POS systems and booking software (e.g. Mindbody Zenoti or equivalent).

  • Professional appearance and demeanor.

  • Customer-oriented with a focus on providing exceptional service.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Dental,Brand Marketing,Litigation Paralegal,Import,Accident Investigation
Experience: years
Vacancy: 1