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Referral and Booking Management System Quality Manager

Referral and Booking Management System Quality Manager

Qureos IncDoha, QA
منذ أكثر من 30 يومًا
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Responsibilities

  • Develop and implement comprehensive test strategies and plans for the referral and booking management system.
  • Lead and execute various testing activities, including functional testing, performance testing, and user acceptance testing.
  • Identify, document, and track system defects and work closely with development teams to ensure timely resolution.
  • Collaborate with business stakeholders to understand their requirements and ensure the system meets their needs.
  • Monitor system performance and identify areas for improvement.
  • Contribute to the development and maintenance of quality assurance processes and documentation.
  • Provide regular reports on testing progress and system quality metrics.
  • Stay up-to-date with industry best practices and emerging technologies in quality assurance.

Qualifications

  • Bachelor's degree in Hospitality / Business Management / Customer Service / healthcare or related discipline with 5 years of related professional experience.
  • Minimum 3 years of Administrative experience managing a team of over 25 people. RBMS or call Centre experience is a distinct advantage.
  • English is essential, and Arabic is preferred.
  • Familiar with MS office product and Intranet.
  • Manage difficult or emotional customer situations; responds promptly to customer needs; solicits patient feedback to improve service; responds to requests for service and assistance.
  • Speak clearly and persuasively in positive or negative situations; listens and gets clarification.
  • Experience with referral and booking management systems is highly desirable.
  • Familiarity with the healthcare industry in Qatar is advantageous.
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    Referral And Booking • Doha, QA

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