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Call Center Team Leader

Call Center Team Leader

ECCO Gulf Majorel QatarDoha, Doha, Qatar
منذ أكثر من 30 يومًا
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Call Center Team Leader

Du willst

ein Team,

das voll und ganz

hinter dir steht?

Das und viel mehr

findest du bei uns.

Full Time

  • With Professional Experience

We’re hiring at our location in Doha

Call Center Team Leader

  • Manage daily customer operations across multiple channels, including calls, emails, and in-person visits.
  • Address customer escalations and complaints promptly to ensure satisfaction.
  • Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.
  • Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies.
  • Maintain accurate records of customer interactions, including complaints, comments, and resolutions.
  • Collaborate with other departments to resolve outstanding customer transactions.
  • Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs.
  • Regularly check to ensure customer issues are resolved and satisfaction is maintained.
  • rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings.
  • Communicate information about new products or services available to customers.
  • Educate customers on necessary documentation requirements.
  • Ensure adherence to all customer service policies and procedures.
  • Refer unresolved customer issues to the appropriate departments for further investigation.

    • KNOWLEDGE, SKILLS, AND EXPERIENCE

  • Bachelor’s degree or equivalent in any discipline.
  • More than 8 years of experience in customer Service and 3 years as same level
  • Proficient knowledge of customer service, and standard office practices and procedures
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Strong people skills.
  • Excellent phone etiquette.
  • Written and Spoken Both English and Arabic is a MUST
  • Locally available in Qatar

    • Apply now

    A big team is looking forward to you. Apply here!

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    Dort findest du auch weitere Stellengesuche von uns.

    ECCO Gulf Majorel Qatar | Human Resources | Kharla Baliar

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    Team Leader • Doha, Doha, Qatar