Customer Service Representative (for a Government Entity)

Role Summary

Talent Leaders LLC has been exclusively mandated to recruit a

Customer Service Representative

on behalf of a

prestigious Government entity in Qatar . We are looking for a bilingual professional with a strong background in customer service, fluent in both

English and Arabic , who is currently based in Qatar and can join immediately. Key Responsibilities

Handle inbound and outbound customer interactions in a courteous, professional, and timely manner (in both English and Arabic). Manage and resolve customer complaints by providing appropriate solutions and alternatives. Maintain accurate records of customer interactions, transactions, and feedback. Escalate unresolved issues to the appropriate departments as needed. Ensure customer satisfaction and provide professional client support at all times. Coordinate internally with relevant departments to follow up on customer cases. Contribute to continuous improvement of customer service procedures and standards. Required Qualifications & Skills

Minimum of 3 years’ experience

in a customer service role, preferably in a government, telecom, or service-sector environment. Bilingual proficiency in English and Arabic

(verbal and written) is mandatory. Must be

locally available in Qatar

with a valid QID. Must be able to

join immediately . Strong computer literacy and familiarity with Microsoft Office and CRM tools. Excellent communication and interpersonal skills. Ability to stay calm under pressure and manage high volumes of inquiries effectively. A customer-centric mindset with high attention to detail.

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