QNB3163 - Senior Manager IT Governance & Performance (Qatarization)

QNB3163 - Senior Manager IT Governance & Performance (Qatarization) Join to apply for the

QNB3163 - Senior Manager IT Governance & Performance (Qatarization)

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QNB Group

About QNB Established in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. With presence in more than 31 countries, the bank serves over 20 million customers across 1,000 locations and an ATM network of 4,300 machines. It is highly rated by leading credit agencies and recognized as the most valuable bank brand in MEA.

Job Summary The incumbent acts as an interface to the business community in a specific country, establishes strong working relationships, understands the country’s business direction and ensures customers leverage value from IT services and capabilities. The role complies with all applicable legal, regulatory and internal compliance requirements, including Group Compliance Policies.

Main Responsibilities

Shareholder & Financial :

Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business

Develop new service definitions ensuring that they can be delivered operationally and cost effectively

Build strong and productive relationships with key business stakeholders

Conduct 1st Level discussion for all IT Projects initiated with Business and help Business in preparing detailed Business Requirement Specification

Prepare a Demand outline for IT initiative raised by business

Preparer Business Cases in coordination with Business and ITD

Act as liaison with the business for all service improvements, changes and escalations for capturing primary requirements

Ensure timely, concise and effective communication with the business for service outage, service interruption and service improvement

Member of the Change Advisory Board (CAB)

Implements KPI’s and best practices for IT International Support Team

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank

Customer (Internal & External) :

Work alongside the IT System / Operations manager to ensure that SLAs are met and business expectations are exceeded

Ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery

Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports

To assist customers in all their queries on Bank’s product and seek solution to their requests

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments / units to achieve improvements in turn‑around time

Build and maintain strong / effective relationships with related departments / units to achieve the Group’s objectives

Provide timely / accurate data to external / internal Auditors, Compliance, Financial Control and Risk when required

Internal (Processes, Products, Regulatory) :

Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery

Manage the overall service improvement plan and work with the IT Systems / Operations manager to ensure that it is being delivered to and that services are being improved

Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements

Learning & Knowledge :

Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank’s architecture

Possess a superior knowledge of the Group’s IT structure, its products and related risks together with a good knowledge of operations and related controls

Identify areas for professional development of self and direct reports and act to enhance professional development of self and others

Proactively identify areas for professional development of self and undertake development activities

Seek out opportunities to remain current with all developments in professional field

Legal, Regulatory, and Risk Framework Responsibilities :

Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy)

Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks

Ensure systematic good outcomes for clients in accordance with Conduct Risk policy

Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements

Maintain appropriate knowledge to ensure full qualification to undertake the role

Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence

Attend mandatory (internal and external) seminars as instructed by the Bank

Other :

Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators

Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position

All other ad hoc duties / activities related to QNB that management might request from time to time

Education And Experience Requirements

Bachelor’s degree university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred

At least 8 years of relevant experience, preferably within a highly rated international bank

Training and experience in banking systems relevant to the bank

Training courses and certification in relevant technology management

Attachments Required

Resume / CV

Copy of Passport or QID

Copy of Education Certificate

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Banking

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