Housekeeping Attendant

Job Description

What do we expect from you?

Under the guidance of the Executive Housekeeper or an authorized management representative, ensure the highest standards of cleanliness for guest rooms and associated areas, maintaining a neat, clean, and well-maintained environment as required by the hotel.

How your day looks like :

• Clean and service bedrooms, bathrooms, and associated areas to the hotel’s hygiene and cleanliness standards.
• Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; thoroughly clean bathrooms; replenish guest supplies and stationery; vacuum all rooms.
• Record all serviced rooms on the worksheet, report and record any rooms that cannot be serviced.
• Ensure VIP gifts are replenished daily.
• Assist Floor Supervisors in watering and replenishing guest room flowers and plants as needed.
• Dispose of rubbish and dirty linen properly.
• Use and store all materials correctly; maintain equipment in good condition and report faults immediately.
• Create and maintain respectful rapport with guests, handle their requests and inquiries, and address complaints promptly with follow-up, referring to others when necessary.
• Follow key signing procedures and take responsibility for assigned keys.
• Immediately hand in all lost property to the Director of Housekeeping and follow hotel policies.
• Assist with stocktaking and special cleaning projects as required.
• Handle hotel linen according to Housekeeping standards.
• Manage guest property efficiently and correctly.
• Report any damage to bedding, curtains, blinds, or soft furnishings to the Floor Supervisor.
• Report rooms that do not require service, such as “Do Not Disturb” or double-locked rooms.
• Report shortages of linen, supplies, or equipment to the Floor Housekeeper.
• Complete any additional tasks or projects assigned by department heads or hotel management.

Qualifications

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