Client Services Coordinator-

Client Services Coordinator - vacancy in Ar-Ruwais, Qatar

The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and / or administrative experience for hotels are preferred.

Responsibilities

• Being well-versed in all hotel packages for various events and cities including understanding the nuances of each hotel and event
• Maintaining PCI-compliance at all times including completing a background check prior to start date
• Provide excellent guest experience while assisting guests with individual reservations via phone
• Manage room block requests, including discussing and helping guests select best hotel option for their needs via phone and email
• Using Passkey software to build room blocks and deadlines
• Drafting and sending email templates for room blocks

Qualifications

Preferred : experience in call center, front desk, sales, group housing, and / or administrative roles within hotels. Other requirements include ability to assist guests via phone and email and to maintain PCI-compliance (including background checks prior to start date).

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