AV Technician / AV / IT Technician

Overview An AV Technician is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions.

What will I be doing? As an AV Technician, you will be responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience. An AV Technician will also be required to troubleshoot technical issues and provide solutions to meet guest requirements. Specifically, you will be responsible for performing the following tasks to the highest standards :

Meet and exceed customer expectations consistently

Set up audio, video and lighting to meet requirements

Troubleshoot technical issues, pinpoint faults, and offer remedies during events

Work closely with the Conference and Banqueting team

Comply with hotel security, fire regulations and all health and safety legislation

Knowledge of front of house equipment and property management systems

Attend appropriate training courses when required

Ensure compliance of brand standards

Assist other departments wherever necessary and maintain good working relationships

Be environmentally aware

What are we looking for? An AV Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Knowledge and experience of computer-based programs and the installation of IT equipment

Positive attitude

Good communication skills

Committed to delivering high levels of customer service

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Previous experience in similar role in the hotel / leisure / retail sector

Knowledge of Video Conferencing, trussing, and rigging

What will it be like to work for Hilton? The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our

Go Hilton Team Member Travel

discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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