Director of Learning & Development

Job Purpose

As the Director of Learning & Development, you will design, implement, and sustain a learning strategy that reflects the highest standards of luxury hospitality. You will lead all aspects of training, onboarding, leadership development, and service excellence programs with a strong focus on Forbes Travel Guide standards and brand-specific requirements.

Responsibilities

• Develop and execute a strategic learning roadmap aligned with business goals and service excellence standards.
• Design, deliver, and oversee all training programs including onboarding, leadership development, and guest service.
• Embed Forbes Travel Guide training standards into daily operations, ensuring consistency across departments.
• Coach and mentor department leaders in performance management and service culture development.
• Partner with HR and department heads to conduct needs assessments and skills gap analysis.
• Lead internal certification programs and succession planning initiatives.
• Evaluate training effectiveness through performance metrics and guest satisfaction scores.

Qualifications & Competencies

Benefits

The NED is committed to being the best place to work, with a leading diversity, equity, and inclusion programme central to that vision.

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