IT Support Engineer Qatar

Job Overview The Support Engineer will work in support team in ensuring the smooth operation support and maintenance of the Fuel Retail System across 120 fuel stations and the Head Office This includes overseeing system support for Back Office Systems Point of Sale POS terminals bank terminals and Card Management Systems and all other relevant systems The role requires handson expertise in infrastructure management and experience in leading a team in a technical environment Key Responsibilities System Infrastructure Support Provide support for MS SQL Serverbased systems Head Office Back Office POS Manage the support of Card Management System Troubleshoot diagnose and resolve all application user and system issues Ensure high performance of Retail systems across Head Office and all sites User Client Support Liaise with users at Head Office and fuel stations to resolve technical issues Provide training and guidance to users on system functionalities as required Work closely with vendors and external support teams for any thirdparty system issues