Spa & Recreation Receptionist

Job Description

Key Responsibilities

Guest Relations & Service

Greet and assist guests in a professional, friendly manner in person and over the phone.

Manage treatment bookings, schedule appointments, and ensure seamless spa operations.

Provide accurate information about spa services, treatments, and promotions.

Handle guest concerns and complaints promptly and discreetly.

Promote rebookings and encourage guest loyalty.

Maintain confidentiality of guest and staff information.

Operational & Administrative Duties

Operate the point-of-sale system, handle payments, and reconcile daily transactions.

Maintain spa databases, records, and reports as required.

Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.

Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.

Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.

Report discrepancies, security issues, or maintenance needs to management.

Guest Experience & Facility Upkeep

Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.

Maintain appropriate lighting, music, amenities, and overall atmosphere.

Support towel and amenity management, ensuring guest areas remain refreshed and inviting.

Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.

Qualifications

Qualifications & Skills

Minimum 1–2 years of experience in a spa, wellness, or hospitality front desk role.

Excellent communication and interpersonal skills.

Strong organizational skills and attention to detail.

Friendly, professional appearance and service-oriented mindset.

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