Help Desk/Communication Focal Point #3868

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatarand will be an onsite position.

Responsibilities

Provide client-level help desk support. The contractor shall:

• Administer, maintain and load basic computer platform, software, firmware and hardware;
• Serve as the focal point for user issues and tracking;
• Be the first-level support for desktop and network issues;
• Escalate incidents that cannot be resolved to the NCC and then the NOSC;
• Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;

Administer job control and ticket flow.

Qualifications

High School with 3 - 6 years (or commensurate experience)
Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification

One or more of the following:

• - MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified
• - 3-5 years’ experience in: design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment; AND
• - Experience in analyzing and troubleshooting military networks to include: Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicers, personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support

*Pending contract award

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