Quality Team Leader

Job Description ECCO Gulf Majorel Qatar

is seeking an experienced Quality Team Leader to join our team in Qatar. This is a full‑time, permanent appointment that requires a seasoned professional with a proven track record in quality management and leadership. The successful candidate will be responsible for overseeing the quality assurance processes and ensuring that our standards are consistently met and exceeded.

Execute key quality management tasks and assignments as directed by the Company or senior management.

Lead, train, and mentor team members to enhance performance, knowledge, and adherence to quality standards.

Prepare, organize, and maintain meeting documentation, project files, and performance records.

Review and analyze daily, weekly, and monthly performance reports to identify areas for improvement.

Oversee and monitor work distribution, ensuring tasks are completed accurately and on schedule.

Conduct internal audits, prepare detailed reports, and recommend corrective and preventive actions.

Track and follow up on rejected requests, invoices, and non‑compliance reports to ensure resolution.

Communicate effectively with stakeholders to build strong professional relationships and coordinate quality initiatives.

Contribute to the planning, documentation, and implementation of new processes and work procedures.

Implement quality enhancement initiatives to improve operational efficiency and service delivery.

Monitor performance dashboards, work center results, and key quality indicators to ensure alignment with objectives.

Conduct performance evaluations, risk assessments, and process reviews to maintain high‑quality outcomes.

Maintain accurate training and performance records; prepare evaluation reports as required.

Attend and actively participate in meetings, workshops, and training sessions to support organizational goals.

Conduct daily monitoring of a minimum of 10 calls to evaluate service quality, communication effectiveness, and compliance with established procedures.

Foster a culture of continuous improvement, accountability, and excellence within the quality team.

Perform additional quality‑related tasks and duties as assigned by management.

Required Profile

Diploma or Bachelor’s degree in Business Management, IT, or a relevant field.

3 to 5 years of proven experience in a related role.

Strong proficiency in report writing, documentation, and record management.

Exceptional attention to detail and high accuracy in observation and analysis.

Solid computer literacy with intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook).

Competence in internet research and navigation.

Intermediate knowledge of Geographic Information Systems (GIS).

Intermediate proficiency in Power BI for data visualization and reporting.

Intermediate proficiency in English (reading, writing, and speaking).

Excellent communication and interpersonal skills.

Ability to perform effectively under pressure and meet tight deadlines.

Creative and innovative thinker with the ability to propose practical solutions.

Strong problem‑solving and analytical abilities.

High sense of responsibility, dedication, and accountability in performing assigned duties.

Strong commitment to quality, continuous improvement, and professional excellence.

Fluency in Arabic is mandatory.

Preferably born and raised in Qatar.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Quality Assurance

Industries Outsourcing and Offshoring Consulting

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