Remote Technical Support Representative

Job Description : We are searching for RemoteTechnical Support Representatives to join our client's teamon a 2-year contract. This resource will be monitoring incidentsthat come in throughout the daytime shift and working through thenon-critical issues during their overnight shift. The majority ofthese tickets revolve around printer and printer infrastructure.The ideal candidate LOVES troubleshooting and getting to the rootcause of an issue, and someone who considers themselves verysolution oriented. There is no step-by-step guide in how to alwaysresolve these incidents, and there isn't a ton of extrasupport on the night shift. Other tasks will involvetroubleshooting on the Pharos printer application, and working withthe Web Jet Admin team to create something that they can then pushout to the printers to configure the devices. There will also be avariety of miscellaneous tasks when there aren't criticalissue to resolve. For example, there will be a project this yearthat will require the team to build 40 new servers. This willinclude logging into the servers, looking at their logs, andgetting to the root cause of why a certain print job is taking 10+minutes. #J-18808-Ljbffr