Housekeeping Floor Supervisor

Housekeeping Floor Supervisor – Rosewood Doha Job Summary Responsible for assigning and supervising the activities of associates to maintain a high degree of excellence in guest rooms, suites, corridors, fire exits, stairways, service areas and service rooms. Ensure the turndown service provided by the Evening Room Attendants is carried out to the highest degree of quality.

Essential Duties and Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure standards are maintained at a superior level by checking, training and following LQA, Forbes and Rosewood brand standards.

Monitor and control operation of various sections including linen room, uniform room, floors, public areas, offices and storerooms.

Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.

Prepare associate schedules and assignments on a daily basis.

Ensure guest complaints are resolved timely and personally follow up on glitches.

Maintain associate attendance, daily briefings, grooming standards and daily training calendar.

Responsible for lost and found drops, entry and monitoring.

Recommend hiring, develop, counsel, motivate and discipline staff in accordance with hotel policies and procedures.

Maintain accurate records of linen and uniforms sent to and returned from laundry.

Maintain floor checklist and pantry checklist on a daily basis.

Interact courteously and professionally with all guests, staff and community members.

Be in charge and empowered to handle day‑to‑day glitches and update the assistant manager when highlights arise.

Respond courteously, professionally and promptly to resolve all guest and associate issues.

Supervise, direct and coordinate associates to maintain hotel service standards.

Maintain cleanliness and safety of work area.

Report all malfunctions on assigned floors to Engineering and follow up as required.

Ensure all associate equipment is well maintained and in proper working order.

Ensure all floors are stocked properly with correct supplies.

Maintain efficient inventory control of cleaning supplies and linens to ensure uninterrupted guest services.

Stock and replace missing items in minibars and guest rooms, inspect and clean minibars in accordance with departmental procedures.

Maintain, track and complete daily worksheet of minibar stock and post to guest accounts via iPad device.

Ensure minibar and guest room products are not expired and replace as necessary.

Ensure rotation of all minibar products.

Monitor and report any misuse or unexplained stock discrepancies.

Standard Responsibilities

Comply and adhere to Rosewood company policies.

Take on additional tasks within a reasonable framework.

Serve as a brand ambassador at all times and uphold brand integrity and clarity.

Model the company’s culture, vision, mission and core values consistently.

Embrace new technology and equipment, improving productivity and reducing manual effort.

Identify training and development needs and provide hands‑on support and interaction with associates.

Lead by example in appearance, manner, etiquette, behavior, principles and values.

Confidentiality Working for the company involves access to confidential information about the company, guests and associates. Such information must remain confidential and not be disclosed to anyone outside the company, guests or employees, unless otherwise stated.

Health & Safety

Adhere to safe working practices as outlined in Health and Safety rules, regulations and procedures.

Wear appropriate protective clothing as provided or recommended by the company.

Report any defects in the building, plant or equipment according to hotel procedure.

Report any accidents involving associates, guests or visitors immediately following correct procedures.

Attend Fire, Health & Safety training and comply with all related rules.

Be fully conversant with regulations, risk assessments for your department and hotel fire & bomb procedures.

Other

The above description is not exhaustive; other tasks and responsibilities may be added on a temporary or permanent basis.

Flexibility in attitude, approach and working hours is required as business levels vary.

Additional Information

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Sales and Business Development

Industries : Hospitality

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