Teller

Job Summary

To ensure that all transactions are conducted in an error-free manner and according to established procedures as well as provide high-quality service within the branch.

Key Accountabilities

Teller Operations

• Execute branch cash and other teller-related transactions and ensure compliance with the approved policies / procedures and the applicable regulatory guidelines.
• Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the general ledger.
• Submit teller end of day reports and ensure accuracy and completeness of processing.
• Highlight instances of excess / short cash noted in accordance with the duly approved policy and procedures.
• Resolve teller transaction-related customer complaints timely and effectively in order to ensure customer satisfaction at all times.
• Directly engage in the resolution of common recurring customer problems, referring to other internal stakeholders if deemed necessary, so that customer service levels are continually improved.
• Report to the Head Teller any customer problems along with suggestions related to problems resolution in order to keep them informed on the branch activities and seek assistance for unresolved issues.

Policies, Systems, Processes & Procedures

Continuous Improvement

Statements and Reports

Quality, Health, Safety, & Environment

Related Assignments

Other Accountabilities

Key Interactions

Internal

External

Education

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