QNB3204 - Assistant Vice President Business Process Management (Qatarization)

QNB3204 - Assistant Vice President Business Process Management

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to BrandFinance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial :

• Oversee, manage and deliver on the initiation, execution and implementation of reengineering and process enhancement initiatives across Group Retail Bank.
• Implements KPI’s and best practices for Assistant Vice President Business Process Management role.
• Lead the Lean / Six Sigma / Change Management standards and the process enhancement methodology for Group operations in conjunction with Group TQM Team.
• Develop / create the metrics / key performance indicators (KPIs), for performance monitoring and quality measurement purposes related to reengineering and end-to-end process enhancement initiatives on a periodic basis.
• Facilitate go think beyond process to gather, review and track initiatives.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External) :

C. Internal (Processes, Products, Regulatory) :

Education / Experience Requirements

Note

Note : you will be required to attach the following :

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