Assistant Director Housekeeping

Job Description

Key Responsibilities

• Assist the Executive Director Housekeeping in all phases of housekeeping activities.
• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times and ensure, supervised that the subordinates are well groomed.
• Arrange departmental weekly rosters including vacation planning and schedule them according to business level and forecast.
• Responsible for controlling expenses and keeping expenses in line with the budget.
• Participate to the budgeting exercise.
• Responsible for ensuring staffing needs and daily assignments in accordance with occupancy.
• Manage rotational or periodic cleaning programs and regular inspections of suites and public areas, back of the house areas, and service areas.
• Conduct daily briefing to subordinates in the absence of the Executive Director Housekeeping.
• Check all the suites on arrival under his / her care daily, to ensure departmental and Forbes 5-Star standard of cleanliness, maintenance and sanitation. This spot check may either be following a routine check-out suite cleaning, in-house guest suite cleaning or turn-down service.
• Randomly check rooms and fill scoring check list daily to be able to give feedback to both supervisors and attendant.
• Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs.
• Establish, implement and monitor the maintenance and repair program of guest suites and rooms. Ensure that repair request is being processed and monitored.
• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests.
• Constantly inspect housekeeping areas and ensure cleanliness, tidiness and safety. Maintain a pleasing environment for guests.
• Randomly check floor pantries to ensure the inventories are properly stocked with par level, cleaned and tidied.
• Assist the Executive Director Housekeeper to deal with all contractors or suppliers (when applicable).
• Assist in special projects, refurbishments and renovations if required.
• Leads by example. Maintains a positive, cooperative work environment & good communication with all related departments and management.
• Promotes a work environment where team members feel valued, involved, appreciated and safe.
• Assist in training of team members pertaining to equipment handling, cleaning techniques and chemical use.
• Observe team member performance and identify training needs.
• Evaluate team member performance, through daily scoring check lists.
• Perform and document regular appraisal and evaluation of performances.
• Responsible for motivating, disciplining and counseling team members when applicable.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times.
• Schedule & conduct refresh training to ensure emergency procedures, health & safety as well as hygiene rules are strictly followed to avoid health and safety hazards and injury.
• Document and follow-up on employees’ files.
• Keep open communication with management & subordinates.
• Use creative and participate in the recognition program of subordinates.
• Escalate to higher management any difficult situations or problems.
• Responsible to keep records of special cleaning and maintenance up to date.
• Responsible to keep record of contractors / supplier’s interventions.
• Respect the privacy of guests & colleagues’ information.
• Remain well-mannered and well-groomed as per department and company standard.
• Participate in the hotel recycling program and encourage team members to reduce, re-use and recycle.
• Perform any other duties and tasks as required by Assistant Director – Rooms and Executive Housekeeper - Rooms.

Qualifications

#J-18808-Ljbffr