Datacenter Technician / Data Center Technician / DC Ops Engineer

ExcelGens, Headquartered in Denville, NJ, USA is one of the fastest growing companies in the U.S. offering end-to-end services to Fortune 500 clients. ExcelGens is committed to being the employer of choice and we not only hire the top talent in the industry but also develop and maintain long-term relationships with our employees. We have our Development Center in Dehradun and Global Delivery Center in Gurgaon (Delhi-NCR) and Offices in New Jersey, Minneapolis, Chicago, California (USA ), Sweden, Malaysia and Vancouver (Canada). Visit to learn more. The Role

Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, physical network set up, and verbal / written communication skills, who are also highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven’ attitude. This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion. Troubleshoot and analyze complex

server hardware and component failures . Conduct

root cause and failure analysis (RCA / FA)

and document findings. Support

field deployments globally , assisting technicians in real time. Perform

network setup and troubleshooting

across Layer 1–3 (cabling, switches, port mapping). Maintain and optimize

deployment equipment, software images, and system health tracking . Provide

technical training and New Product Introduction (NPI)

sessions for field teams. Collaborate with engineering and operations teams to

resolve hardware, firmware, and network issues . Create and maintain

SOPs, documentation, and technical guides . Deliver

clear communication and daily updates

across teams and stakeholders. Ensure high accuracy, attention to detail, and compliance with service quality standards. Ideal Profile

What you bring :

Extensive server hardware troubleshooting expertise

with deep understanding of system and component-level failures and diagnostics. 2+ years of hands-on data center technician experience , with strong ability to lead and mentor teams. Proficient in failure analysis and server fleet health tracking , ensuring SLA adherence and proactive issue identification. Advanced diagnostic skills , including IPMI tools, firmware updates, and software-based testing tools. Skilled in both Windows Server and Linux environments , including PXE services, WinPE, and virtual machine setup. Network troubleshooting knowledge

across Layer 1, 2, and 3; CCENT / CCNA certification preferred. Experienced in real-time issue resolution

during deployments and complex technical scenarios. Familiar with industry certifications

like CompTIA A+, Server+, MCP / MCSE; Associate degree in IT or related field preferred. Works well independently and in cross-functional or remote teams , with a focus on operational excellence and continuous improvement. What's on Offer?

Join a well known brand within Telecommunications Attractive salary & benefits Work within a company with a solid track record of success

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