Rider Care and Rider Public Opinion Monitoring Expert
Build and iterate the rider care system, implement hierarchical welfare and support programs such as exclusive activity planning and delivery equipment optimization to enhance riders' sense of belonging and retention rate.
Construct an omni-channel public opinion monitoring system, track real-time rider-related public opinion dynamics, and accurately identify risks with hierarchical early warning.
Lead emergency handling of public opinion incidents, collaborate with cross-departments to formulate response strategies, issue analysis reports and promote problem rectification.
Conduct rider surveys, optimize the care system based on public opinion data, and release quarterly / annual white papers to support business decisions.
Establish rider communication channels, organize interactive activities, build a feedback closed-loop, and improve riders' sense of participation and satisfaction.
Requirements
Seniority level
Not Applicable
Employment type
Full-time
Job function
Product Management, Customer Service, and Management
Industries
Transportation, Logistics, Supply Chain and Storage, Food and Beverage Services, and Consumer Services
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Rider Care and Rider Public Opinion Monitoring Expert • Doha, Ad-Dawhah, Qatar