Principal Engineer PaaS-Applications FMW Oracle SOA with Administration and development backgro[...]

Principal Engineer PaaS‑Applications FMW Oracle SOA with Administration and development background (CSS)

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Job Description

Customer Success Services (CSS) is an organization providing tailored mission‑critical support services for the full Oracle Product Stack. CSS understands the customer’s needs and helps them increase availability, improve performance, mitigate risk and save cost.

CSS is looking for engineers skilled in middleware technologies, mainly SOA products and architectures. Engineers should have real experience with installation, configuration, patching, administration, monitoring, troubleshooting and design of SOA and BPM‑based solutions for highly available environments.

Selected engineers will provide consultancy, translate ideas into implementable designs, provide technical solutions aligned with Oracle standards, and support and maintain customers’ eBusiness Suite applications and Fusion SaaS. They will implement and run PaaS solutions such as Oracle Integration Cloud / SOA and integration to Oracle SaaS products, and develop, integrate and implement application components including front‑end development.

Preferred experience includes Oracle EBS integrations using SOA Suite and any Oracle Applications. These engineers join the CSS Global SaaS & Apps Delivery team, delivering proactive and reactive services worldwide.

What we are looking for

• Flexible and open‑minded experts who can work with different technologies and complex architectures on premises, cloud or hybrid environments.
• Rapid learners who are willing to work with new and innovative products and solutions.
• Strong collaboration and communication skills to work with global teams and provide best‑tailored solutions for Oracle customers.
• Professional context for continuous development and access to innovative technologies in both on‑prem and cloud environments.

CSS Engineers have the mission

What you will do

What we need

Oracle WebCenter Portal, Sites and Content.

Our Ideal Candidate

Requirements

As part of Oracle’s employment process candidates will be required to successfully complete a pre‑employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Career Level – IC4

Responsibilities

As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales non‑technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. You are the primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem‑solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non‑routine and very complex, involving the application of advanced technical / business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

What we offer

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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