Application Engineer

Job role :

Application Engineer Experience :

6-9yrs Job description : Must-Have Skills :

5+ years of expertise in Java and C++ :

Demonstrated experience developing in both languages; familiarity with C# is preferred. Proficiency in Spring Boot :

A good understanding of Spring Boot for building microservices is an added advantage. Strong Database Experience :

Experience in working with databases, preferably Oracle and Google BigQuery, including writing complex queries and optimizing performance. Coding Knowledge in Java or Node.js :

Strong hands-on coding abilities in either Java or Node.js for application development. Knowledge of Network Operations :

A solid understanding of network operations, load balancers, and router traffic management is essential. Object-Oriented Concepts & Data Structures :

In-depth knowledge of object-oriented programming principles and data structures. Flexibility & Availability :

The candidate must be flexible to take calls during late hours and should be available for urgent calls on weekends, as needed. Responsibilities :

Customer Service Support :

Provide direct support to PayPal Customer Service agents, addressing high-impact issues in a timely manner. Bug Tracking and Management :

Identify, verify, and document irregularities in PayPal Customer Service tools, post bugs as necessary, and ensure that these bugs are followed up and resolved. Technical Documentation & Resources :

Generate and review detailed technical information, including sample code, FAQs, and white papers, to support agents and improve their troubleshooting capabilities. Presentation of Issues and Solutions :

Present complex issues and their solutions to audiences of varying technical knowledge, providing technical and business leadership as needed. Efficient Workload Management :

Manage assignments efficiently, ensuring that time-critical situations are resolved reliably and professionally. Monitoring Code Rollouts :

Oversee live code rollouts, identifying and addressing issues that impact customer service operations. Tool and Process Development :

Participate in the development of tools, systems, and processes to improve product supportability and overall support efficiency. Collaboration with Network Operations :

Work with Network Operations and SWAT teams to address site issues, and create post-mortem documentation for future reference. Mentorship :

Mentor other engineers and developers, providing technical guidance and sharing resources for professional development. Management & Reporting :

Advise management on issues impacting customer satisfaction, and provide actionable recommendations for improvements. On-Call Responsibilities :

Participate in a rotating schedule for night and weekend support, sharing on-call responsibilities with the team.

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