The Offer
- Work alongside & learn from top industry professionals
- Attractive salary & benefits package
- Opportunity to grow within a company with a proven track record of success
The Job
You will be responsible for :
HOTEL REPRESENTATIVE
1. Welcome Guests at the Airport :
Meet and greet guests upon arrival, ensuring a warm and professional first impression.Assist with luggage and provide an overview of the itinerary.Escort guests to transportation, ensuring a seamless transition from airport to hotel or excursion.2. Assist with Check-in :
Coordinate with hotel reception to facilitate smooth check-in.Provide guests with necessary information, key cards, welcome packs, and itinerary details.Address immediate guest concerns and special requests.3. Handle Guest Questions and Queries :
Act as the first point of contact for inquiries, providing accurate information about services and attractions.Assist with bookings and special arrangements.Maintain a helpful, resourceful attitude to ensure guest satisfaction.4. Updating Reports on the CRM :
Input and update guest data, feedback, and preferences in the CRM system.Maintain records of guest interactions and special accommodations.Provide real-time updates on guest activities and bookings for seamless coordination.5. Handling Payment Collections for Excursions :
Process payments securely, issue receipts, and confirm bookings.Handle cash and card transactions following company policies.6. Managing Complaints :
Listen empathetically to guest concerns and resolve promptly.Escalate unresolved issues to management when necessary.Follow up to ensure guest satisfaction and uphold brand reputation.TOUR GUIDE
1. Guiding Tours of QATAR Attractions :
Lead groups at key landmarks and cultural sites.Ensure safety, engagement, and comfort throughout the tour.Manage group dynamics and schedule adherence.2. Providing Local Knowledge :
Deliver engaging commentary on attractions' history and culture.Stay updated on new attractions and events.Answer questions confidently, adapting explanations for diverse audiences.3. Ensuring Safety and Compliance :
Monitor guest safety and provide instructions on laws and site regulations.Handle emergencies calmly, following safety protocols.Conduct risk assessments and ensure safety compliance.4. Creating Memorable Experiences :
Engage guests with friendly, professional interaction.Use storytelling and interesting facts to enhance the experience.Provide personalized recommendations for additional activities.5. Supporting Sales and Promotions :
Promote excursions, packages, and upgrades.Encourage feedback, reviews, and referrals.Collaborate with sales and marketing teams.6. Coordinating with Drivers and Vendors :
Work with transport providers for timely logistics.Liaise with attraction and vendor partners.Resolve scheduling or operational issues during tours.The Profile
EDUCATION & PROFESSIONAL QUALIFICATIONS
High school diploma or equivalent; tourism or hospitality training is a plus.QATAR Tour Guide License is advantageous.QATAR driving license or international license convertible under RTA schemes.EXPERIENCE & SKILLS
Customer service experience in tourism / hospitality sectors; guiding experience preferred but not essential.Excellent verbal and written communication skills in English & Romanian.Strong problem-solving skills for handling queries and complaints.Knowledge of QATAR attractions is preferred but not essential.Sales-oriented approach.Efficient handling of payments, CRM updates, and check-ins.The Employer
Our client is a professional, guest-centric organization established in 2004, serving top tour operators in the UAE with extensive experience and a reputation for quality service.
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