Technical Account Manager - DIC

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world. Denna position rapporterar till : Local Division Mrktn &SalesMgr, QA Clstr

Your Role and Responsibilities : In this role, you will be responsible for sales of products / systems / services within a designated Dukhan Industrial City (DIC) in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations. The work model for this role (onsite) This role is contributing to Process Automation Business Area based in

Doha, Qatar .

You will be mainly accountable for : Customer Support & Relationship Management : Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction.

Collaboration & Coordination : Work closely with internal teams and Account Managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles.

Service Delivery & Performance : Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders.

Sales & Value Expansion : Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered.

Qualifications for the Role : Educational : Graduate in Electrical / Automation Engineering (preferably electrical automation).

Experience and Process Automation Industry Background : Over 8 years of experience in process automation or the Oil & Gas industry for process automation, including 5+ years either in

Technical Account Management

or

Technical Lead or Engineering / Service Lead

roles in

Process Automation

business is a

Must-Have.

(Candidates who work currently in

Sales Manager

roles and have a previous experience as Technical Lead or Engineering / Service Lead roles in process automation can be considered).

Technical Process Automation Expertise : Strong hands-on

technical experience

with

DCS , Safety Systems (ESD / FGS),

SCADA / RTU, PMS / ELICS is a

Must-Have

along with ABB or other OEM systems; deep knowledge of ABB solutions including Legacy Systems (Infi90, Freelance), ICSS (AC800M / AC800MHI), and Instrumentation.

Skills & Communication : Proficient in industrial communication protocols (Modbus RTU / TCP, OPC, Profibus, Profinet, FF), with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills.

ABB Product Knowledge : Familiarity with ABB Energy Industries’ offerings in Oil & Gas and other process industries is a

Preferred-to Have .

More about us We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory What we believe IN At ABB, we are dedicated to addressing global challenges. Our core values : care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök

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