Enterprise Customer Success Manager (French speaker)

Overview

Enterprise Customer Success Manager (French speaker) role at Canonical. Remote-based in the EMEA region. What you will do

Onboard new customers and introduce them to our products and support processes. Products include : Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer\'s objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Lead a disciplined, weekly customer and business review process with cross-functional teams, identify blockers, and drive resolution with product and engineering teams. Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes and people to improve customer satisfaction and retention. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities. What we are looking for

Native French level required with excellent command of English Minimum 5 years of work experience with a strong IT background, including exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT Excellent presentation skills with the ability to guide conversations about complex software Experience building and improving internal processes while delivering projects on time Strong team player able to interact with all departments and levels Knowledge of agile methodologies Preferred skills

Experience with Salesforce, Jira and CRMs What we offer

Distributed remote work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review and performance-driven bonus Additional benefits aligned with company values Annual holiday leave; maternity and paternity leave Employee Assistance Programme Opportunity to travel to meet colleagues Travel upgrades for long-haul company events About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source and the publisher of Ubuntu. We recruit on a global basis and set high standards for new hires. Canonical has been remote-first since 2004. We strive for excellence and continuous improvement. Equality and inclusion

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience and background is valued, and all applicants will receive fair consideration. Seniority level

Mid-Senior level Employment type

Full-time Job function

Other Industries

Software Development Referrals increase your chances of interviewing at Canonical. Sign in to set job alerts for “Customer Success Manager” roles.

#J-18808-Ljbffr