Program Coordinator

Position

Patient Care Coordinator

Position Purpose

The purpose of this role is to co-ordinate patient applications in Patient Access Program(s) in the region.

The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based

Duties and Responsibilities

• Liaise with hospitals, distributors, pharmacies and patients
• Co-payment reimburse solution administration
• Work closely with the Program Manager to secure patient file approval
• Ensure that patient file are complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline
• Carry out patient, Doctor, Pharmacy and private sector visits for project flow
• Ensure that current patients receive their medications quickly and efficiently
• Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program
• Maintain and update electronic Program files, including patient and quality assurance data
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events / product complaints as per client’s requirements and / or Axios SOPPs
• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
• Conduct administrative duties for the office

Relationships

Competencies

Educational Background and Experience

Job Circumstances

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