Customer Service Representative (Chat-based support)

Overview

The role of

Customer Service Representative

is to handle real-time

chat-based support

for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment. Accountability & Responsibilities

Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner. Provide accurate information regarding products, services, billing, and policies. Troubleshoot problems and guide customers through step-by-step solutions when needed. Manage multiple chat conversations simultaneously while maintaining high-quality responses. Escalate unresolved or complex queries to the appropriate support level or department. Log all customer interactions accurately and thoroughly in the CRM or ticketing system. Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency. Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT). Position Requirements

High school Certificate. 1–3 years of experience in a chat-based customer service or contact center role. Excellent written communication skills with strong grammar, punctuation, and tone awareness. Ability to multitask and manage concurrent chats effectively. Strong typing speed and accuracy in English and Arabic (typically 35+ WPM). Familiarity with chat platforms and CRM tools. Experience using tools like Zendesk Chat, Intercom, LivePerson, or Freshchat is preferred. Exposure to omnichannel support environments. Seniority level

Associate Employment type

Full-time Job function

Customer Service, Administrative, and Distribution Industries : Telecommunications, Retail, and Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Starlink Qatar by 2x Get notified about new Customer Service Representative jobs in Doha, Qatar.

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