Technical Support Engineer

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The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner while maintaining strong relationships with partners and end users, ensuring full satisfaction at all times.

Date : Nov 10, 2025

Location : Doha, QA

Company : i4 Solutions W.L.L

Req ID : 2547

Job Title

Technical Support Engineer

Job Scope

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

Main Duties and Responsibilities

• Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
• Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
• Analyze technical issues based on defined support processes and procedures and report actions accordingly
• Attend to technical issues raised by partners and end users in a timely and efficient manner
• Maintain strong relationships with partners and customers
• Ensure constant and effective communication with assigned vendors securing full support on technical issues
• Assist in the presentation of effective POC / demo to partners / end users
• Respond to after-hours support queries during assigned rotations and escalation of issues if needed

Position Requirements

Qualifications / Skills

CCIE / CCNP - Wireless, R&S

Education

Bachelor’s degree in Computer Science or any other related field

Experience

At least 3 years of relevant experience

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

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