Senior Retail Merchandiser

The Senior Merchandiser is responsible for the execution of QC+’s merchandise development and production process, including coordination of merchandise suppliers, product selection / quality control, supply logistics and various internal departments inside the company.

Key Responsibilities :

Collaborate with the Merchandise Manager and Design Team and / or Head of Merchandise Development & Production to develop new merchandise requirements and plan new product designs and categories.

Liaise closely with suppliers and Design Team to develop bespoke products from artwork to product specifications, molding, samples, and final production, achieving the highest levels of quality in product fabrication.

Coordinate product research process to support concepts for new products / product lines and prepare reports detailing findings and recommendations.

Coordinate with merchandise suppliers on all aspects of the production process, including contract placement, product sampling and design revisions, quality control, main order finalization, shipping, and delivery, etc.

Maintain strong working relationships with merchandise suppliers and act as day-to-day point of contact for all such suppliers.

Work closely with suppliers to ensure a swift response and timely resolution to any issues and deliver merchandising milestones within the critical path.

Manage timely deliveries and ensure product specifications are met to QC+’s standards.

Research patents, copyright, and trademarks related to bespoke product development to ensure that no future infringement issues or claims against QC+ arise.

Conduct research to identify the best means to fabricate products and the best suppliers to engage for production.

Work with the Merchandise Manager and Head of Merchandise Development & Production and Design Team colleagues to review product samples and coordinate required updates / design alterations.

Work with the Merchandise Manager and / or Head of Merchandise Development & Production and Design Team colleagues to plan parameters for merchandising main orders / reorders, including order quantities, pricing, packaging, labelling, shipping specifics, etc.

Work with the Merchandise Coordinators and Merchandise Administrators to complete all operational and administrative processes including using the product request acceptance form.

Liaise with the Procurement Team to oversee and support all aspects of the procurement process related to merchandise supply.

Liaise with the Legal and Finance Teams to process contracts, invoicing, and other documentation related to suppliers.

Liaise with Logistics Team and other departments to facilitate the inbound shipping of product samples and main orders.

Develop a strong collaborative relationship with staff at QM / QC+ gift shops, ensuring that relevant aspects of the merchandise production process are communicated and that logistical requirements are coordinated.

Prepare ad-hoc reports as required.

Prepare forecasts to optimize sales, stock holding, margin, and availability.

Monitor margin performance to ensure that retail & merchandising margin targets are achieved.

Source / identify and evaluate potential suppliers to engage for new business.

Qualifications :

A degree in business administration, marketing, design, or other relevant subject area.

At least 6 years of retail experience.

Well-developed computing skills, including the understanding of relevant IT products and software (Microsoft Word, Excel, PowerPoint, and ERP / Oracle).

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