Shared Services Analyst / Specialist (Mid & Senior Levels)

Role Overview We are seeking

Shared Services Analysts and Specialists

to support the organization’s centralized functions, including HR, Finance, IT, and Administration. This role focuses on

streamlining processes, enhancing operational efficiency, and supporting multiple departments

through effective shared services delivery.

Key Responsibilities All Levels

Provide day‑to‑day support in HR, Finance, Corporate IT, and Administration.

Standardize and streamline processes across departments to improve efficiency.

Monitor and report on service delivery metrics.

Identify opportunities to reduce operational costs and increase productivity.

Ensure compliance with organizational policies and procedures.

Senior Analyst / Specialist

Lead process improvement initiatives and workflow optimization projects.

Provide guidance to junior staff and support cross‑functional collaboration.

Analyze operational data to identify inefficiencies and recommend solutions.

Assist in implementing shared services best practices and automation tools.

Qualifications & Experience Education Bachelor’s degree in Business Administration, Finance, HR, IT, or related field.

Analyst / Specialist 5–7 years of experience in shared services, operations, or support functions.

Senior Analyst / Specialist 8–10 years of progressive experience, including process improvement and cross‑functional support.

Skills & Competencies

Strong organizational, analytical, and problem‑solving skills.

Knowledge of shared services operations and process optimization techniques.

Proficiency in relevant software and business systems (HRIS, ERP, Finance systems).

Excellent communication and stakeholder management skills.

For Senior Level : Ability to lead initiatives, mentor junior staff, and influence operational decisions.

Preferred Certifications

Lean Six Sigma, PMP, or relevant process improvement or functional certifications.

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