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IT Desktop Support- Qatar (Dispatch / On Demand Request)

IT Desktop Support- Qatar (Dispatch / On Demand Request)

Axiom TechnologiesQatar
منذ يوم 1
الوصف الوظيفي

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities

  • Provide first‑ and second‑level support for desktops, laptops, printers, and mobile devices.
  • Respond to service requests and incidents via ticketing system, phone, or in‑person.
  • Install, upgrade, and maintain operating systems (Windows / macOS / Linux) and software applications.
  • Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
  • Set up and configure new employee workstations, including user accounts and permissions.
  • Maintain asset inventory and ensure accurate documentation of IT equipment.
  • Assist with onboarding / offboarding of employees from a technical perspective.
  • Support remote users with VPN, remote desktop, and connectivity issues.
  • Collaborate with other IT teams on escalated issues or project‑related tasks.
  • Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 1+ year of experience in a desktop support, helpdesk, or IT technician role.
  • Strong knowledge of Windows OS, Office 365, and basic networking concepts.
  • Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
  • Excellent communication and interpersonal skills.
  • Strong troubleshooting and problem‑solving abilities.

    • Preferred

  • Experience with macOS or Linux environments.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified : Modern Desktop Administrator.
  • Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

    • Working Conditions

  • On‑site support may be required.
  • Occasional lifting of equipment (up to 25 lbs).
  • Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.

    • If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to .

    Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them?

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    Desktop Qatar Demand • Qatar