Call Center Officer

Job Summary

Call Center Officer will answer and direct all The View Hospital’s incoming telephone calls, and lines of business using a computer-based system. In this role, the call center officer will process all telephone calls to the main telephone number, respond to all patients scheduling system, emergency calls and codes, providing the appropriate information to the caller.

Job Responsibilities 1

• Provides assistance and outstanding customer service to inpatients and outpatients departments across the hospital.
• Offers excellent patient-centered service to those seeking guidance and medical assistance.
• Answer all incoming calls and direct them as appropriate; confirm and cancel routine appointments and verify & update contact information.
• Facilitate requests for appointment scheduling; provide information and perform appropriate warm transfer.
• Obtain and enter demographic information on new callers; verify demographic information for existing patients.
• Transfer to appropriate clinical department for calls regarding symptom-based calls, or as per caller request.
• Process all telephone calls for the Medical Center’s main telephone number, emergency, rapid response, and department administrative telephone lines in a timely, accurate, and professional manner.

Job Responsibilities 2

Job Knowledge & Skills

Job Experience

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Education

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