Front Desk Agent

Responsibilities Reporting to the Director of Front Office and Assistant Front Office Manager(s) responsibilities and essential job functions include but are not limited to the following :

Consistently offer professional friendly and engaging service.

Greet check in and settle guest accounts while ensuring all service standards are followed

Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float

Handle guest requests questions and concerns effectively and promptly

Promote a professional team environment

Follow department policies procedures and service standards

Performs any and all other tasks assigned by management

Upholds the highest standard of internal and external customer service at all times

Qualifications

Proficient in the English; bilingual is an asset

1 year previous experience as a Hotel Concierge in a luxury hotel desirable

Excellent knowledge of surrounding area an asset

Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective

Must be flexible in terms of working hours

Knowledge of Opera PMS Windows MS Office Suite an asset

Membership of Clefs dOr is an asset

Remote Work : No

Employment Type : Full-time

Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Experience : years

Vacancy : 1

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